We proudly offer FREE worldwide shipping for orders above 80 USD! If you get "Free Shipping" on your order, when "Return&Refund", the shipping cost will be deducted from the refund amount.
Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 16 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times.
We proudly offer FREE worldwide shipping for orders above $100 (BUY 1 GET 1 FREE products not included)! If you get "Free Shipping" on your order, when "Return&Refund", the shipping cost will be deducted from the refund amount.
Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 16 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at lumosabaya@outlook.com if you believe you have provided an incorrect shipping address.
Please kindly double confirm your shipping details before you place the order. Unfortunately, the shipping details cannot be modified and the delivery cannot be cancelled halfway after the parcel being dispatched. If delivery failed due to wrong shipping details provided, the package will get destroyed directly and won't be returned to the sender due to overseas reason. In this case, the customer is responsible to cover the shipping cost and items fee. And it is not eligible for any refunds.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.
Please allow 1 to 3 working days for the tracking information to show.
Returns:
By placing an order, you are responsible for the cost of return shipping cost. Please refer to our Refund Policy for further information on how to make a return.
Lost/Stolen Packages:
Lumos Modesty is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at lumosabaya@outlook.com
