FAQs
1. How long does shipping take?
Shipping times vary depending on your location. Generally, it takes about 7-14 business days for orders to be delivered. Please note that international orders may take longer due to customs clearance.
2. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
3. Can I track my order?
Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.
4. What is your return policy?
We have a 7-day return policy. If you are not satisfied with your purchase, you can return the item within 7 days of receiving it for a refund or exchange. Please refer to our refund policy for more details.
5. Do you offer international shipping?
Yes, we offer international shipping to select countries. For more information, please contact our customer support.
6. How do I contact customer support?
You can contact our customer support team by emailing us at lumosabaya@outlook.com or by calling +44 7523896041. Our customer support team is available to assist you with any questions or concerns you may have.
7. Are your products ethically sourced?
Yes, we are committed to sourcing our products ethically. We work closely with our suppliers to ensure that our products are produced under fair and safe working conditions. We prioritize sustainability and ethical practices in our supply chain.
8. Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make changes or cancel it.
9. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing our products in bulk, please contact our customer support team for more information and pricing.
10. How do I care for and wash your clothing?
We recommend following the care instructions provided with each garment. In general, most of our clothing can be machine washed on a gentle cycle with cold water. It is best to air dry or tumble dry on low heat to preserve the quality and longevity of the fabric.
Refund Policy
Our refund policy allows for returns within 7 days of receiving the item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please contact our customer support team to initiate a return. For more information, please refer to our full refund policy.
Shipping times vary depending on your location. Generally, it takes about 7-14 business days for orders to be delivered. Please note that international orders may take longer due to customs clearance.
2. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
3. Can I track my order?
Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.
4. What is your return policy?
We have a 7-day return policy. If you are not satisfied with your purchase, you can return the item within 7 days of receiving it for a refund or exchange. Please refer to our refund policy for more details.
5. Do you offer international shipping?
Yes, we offer international shipping to select countries. For more information, please contact our customer support.
6. How do I contact customer support?
You can contact our customer support team by emailing us at lumosabaya@outlook.com or by calling +44 7523896041. Our customer support team is available to assist you with any questions or concerns you may have.
7. Are your products ethically sourced?
Yes, we are committed to sourcing our products ethically. We work closely with our suppliers to ensure that our products are produced under fair and safe working conditions. We prioritize sustainability and ethical practices in our supply chain.
8. Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make changes or cancel it.
9. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing our products in bulk, please contact our customer support team for more information and pricing.
10. How do I care for and wash your clothing?
We recommend following the care instructions provided with each garment. In general, most of our clothing can be machine washed on a gentle cycle with cold water. It is best to air dry or tumble dry on low heat to preserve the quality and longevity of the fabric.
Refund Policy
Our refund policy allows for returns within 7 days of receiving the item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please contact our customer support team to initiate a return. For more information, please refer to our full refund policy.
